I once knew a man, a Real Estate agent who studied sales scripts and objection handlers as if his life depended on it. More accurately, it was not his life but his livelihood that depended on the use of language to create coherence and understanding with a client or potential client. Within a year, he was out of Real Estate.…
From the time we are born, our lives are defined by YES, NO or the indecisive MAYBE in between. YES, you can do this or NO, you can’t. Parents were very clear on what was YES and what was NO. We had our feelings hurt when someone said on the playground, “NO I don’t want to play with you.”…
Sometimes current affairs can be instructive. Talk show host and media commentator Glen Beck appeared on CNN last Sunday, and when asked about a report that his company was imploding from another round of layoffs, he walked off the set. Clearly he had been put on the spot, and from the unconscious choices of flight, fight, or freeze, he fled.…